{"id":12,"date":"2024-05-30T19:36:44","date_gmt":"2024-05-30T19:36:44","guid":{"rendered":"https:\/\/deencreation.com\/?page_id=12"},"modified":"2025-12-23T11:40:56","modified_gmt":"2025-12-23T11:40:56","slug":"politique-retours","status":"publish","type":"page","link":"https:\/\/deencreation.com\/index.php\/politique-retours\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\r\n<h1><strong>RETURN &amp; REFUND POLICY <\/strong><\/h1>\r\n<p><strong>Last updated: 11\/24\/2025<\/strong><\/p>\r\n<p>This Return &amp; Refund Policy applies to all purchases made on <a href=\"http:\/\/www.deencreation.com\/\"><strong>www.deencreation.com<\/strong><\/a>, owned and operated by <strong>Dar Al Ikhlas FZC<\/strong>.<\/p>\r\n<h2><strong>1. Return Eligibility<\/strong><\/h2>\r\n<h2>We accept returns within <strong>7 days<\/strong> from the date you receive your order.<\/h2>\r\n<p>To qualify for a return, the item must be:<\/p>\r\n<ul>\r\n<li>unused<\/li>\r\n<li>undamaged<\/li>\r\n<li>in its <strong>original packaging<\/strong><\/li>\r\n<li>in <strong>resellable condition<\/strong><\/li>\r\n<li>with all included components, inserts, and accessories<\/li>\r\n<\/ul>\r\n<p>A receipt or proof of purchase is required to process your return.<\/p>\r\n<h2><strong>2. Non-Returnable Items<\/strong><\/h2>\r\n<p>For hygiene, safety, and product integrity reasons, the following cannot be returned:<\/p>\r\n<ul>\r\n<li>Used items<\/li>\r\n<li>Damaged items<\/li>\r\n<li>Items not in original packaging<\/li>\r\n<li>Items missing components or accessories<\/li>\r\n<li>Sale or promotional items<\/li>\r\n<li>Gift cards (if applicable)<\/li>\r\n<\/ul>\r\n<h2><strong>3. Return Process<\/strong><\/h2>\r\n<p>To initiate a return, please contact us at:<br \/>\u00a0\ud83d\udce9 <a href=\"mailto:contact@deencreation.com\"><strong>contact@deencreation.com<\/strong><\/a><\/p>\r\n<p>We will provide return instructions and the correct address for sending your item.<br \/><strong>Return shipping costs are the responsibility of the customer.<\/strong><\/p>\r\n<p>Deen Creation is not responsible for returns lost in transit.<br \/>We recommend using a trackable shipping method.<\/p>\r\n<h2><strong>4. Inspection &amp; Approval<\/strong><\/h2>\r\n<p>Once your return is received, our team will inspect it.<br \/>You will receive an email notifying you whether your return has been:<\/p>\r\n<ul>\r\n<li><strong>Approved<\/strong> (eligible for refund), or<\/li>\r\n<li><strong>Rejected<\/strong> (if the item does not meet conditions)<\/li>\r\n<\/ul>\r\n<p>If approved, your refund will be issued to your original payment method.<\/p>\r\n<h2><strong>5. Refund Timing<\/strong><\/h2>\r\n<p>Please allow <strong>5\u201310 business days<\/strong> for the refund to appear, depending on:<\/p>\r\n<ul>\r\n<li>your bank<\/li>\r\n<li>your card issuer<\/li>\r\n<li>payment processor delays<\/li>\r\n<\/ul>\r\n<p>If you have not received your refund after this time:<\/p>\r\n<ol>\r\n<li>Check your bank account<\/li>\r\n<li>Contact your card issuer<\/li>\r\n<li>Contact your bank<\/li>\r\n<li>Then email us at <a href=\"mailto:contact@deencreation.com\"><strong>contact@deencreation.com<\/strong><\/a><\/li>\r\n<\/ol>\r\n<p>Shipping fees are <strong>non-refundable<\/strong>.<\/p>\r\n<h2><strong>6. Damaged or Defective Items<\/strong><\/h2>\r\n<p>If your item arrives damaged or defective, please contact us within <strong>48 hours<\/strong> of delivery at <a href=\"mailto:contact@deencreation.com\"><strong>contact@deencreation.com<\/strong><\/a> with:<\/p>\r\n<ul>\r\n<li>a description of the issue<\/li>\r\n<li>clear photos or videos of the damage<\/li>\r\n<\/ul>\r\n<p>We may offer:<\/p>\r\n<ul>\r\n<li>a replacement (same item),<\/li>\r\n<li>or a refund,<br \/>depending on availability.<\/li>\r\n<\/ul>\r\n<p>Items damaged due to customer misuse cannot be refunded or replaced.<\/p>\r\n<h2><strong>7. Exchanges<\/strong><\/h2>\r\n<p>We only replace items if they are defective or damaged upon arrival.<br \/>To request an exchange, contact us at:<\/p>\r\n<p>\ud83d\udce9 <a href=\"mailto:contact@deencreation.com\"><strong>contact@deencreation.com<\/strong><\/a><\/p>\r\n<h2><strong>8. Return Shipping<\/strong><\/h2>\r\n<p>Customers are responsible for:<\/p>\r\n<ul>\r\n<li>the cost of returning the item<\/li>\r\n<li>ensuring the parcel is securely packed<\/li>\r\n<li>choosing a trackable shipping service<\/li>\r\n<\/ul>\r\n<p>Shipping charges (outbound or return) are <strong>non-refundable<\/strong>.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND POLICY Last updated: 11\/24\/2025 This Return &amp; Refund Policy applies to all purchases made on www.deencreation.com, owned and operated by Dar Al Ikhlas FZC. 1. Return Eligibility We accept returns within 7 days from the date you receive your order. To qualify for a return, the item must be: unused undamaged in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":19941,"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/19941"}],"wp:attachment":[{"href":"https:\/\/deencreation.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}